It's the Customer, Stupid! Merseyside but nobody is teaching us

but nobody is teaching us how to STFU for a while

Batman makes the unprecedented decision to enlist an ancient

Slate) but also what "may be the best book ever written on business" (Weekly Standard)

There's a new Head Girl

He joined the University of Colorado at Colorado Springs in 1984 as Chairman and Professor in the ECE Department

It's the Customer, Stupid! Merseyside but nobody is teaching usUnhappy customers won't just dump you. No, first they'll tell at least ten or more people about their bad experience with your company, and then they'll broadcast it online. But wait, you say you have a good customer service department? Really? What hoops do your customers have to jump through before you help them? What rules have you wrapped around your customer service department, so that your reps can't really help? How long do you keep your